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Smash Hit+
Privacy Notice
(Last updated June 2024)
1. INTRODUCTION
Who are we?
We are MEDIOCRE AB, a company with identification number 556852-0604, and with
registered address at Hertig Johans gata 6, 54130 Skövde, Sweden (“we”, “us” or “our”).
We are a videogames studio.
Where we decide the means or purpose of processing your personal data, we are the
“controller."
What’s this
notice about?
This notice explains how we process personal data, as a controller, in relation to
individuals (“Users”, “you” or “your”) who play our game “Smash Hit+” (“Game”), which
is available to play on Apple Arcade.
We update this notice from time to time, so you should check back in on a regular basis.
Please note that Apple Arcade, and other websites or services mentioned in the Game,
are not operated by Mediocre AB. You should refer to the privacy notices on those
websites to understand how they process personal data.
What are your
rights?
You have the following rights, although these rights may be limited in some
circumstances:
● Ask us to send a copy of your personal data to you or someone else
● Ask us to restrict, stop processing, or delete your personal data
● Object to our processing of your personal data
● Object to use of your personal data for direct marketing purposes
● Ask us to correct inaccuracies in your personal data
How do you
contact us?
If you have any questions concerning this notice, including how you can exercise your
rights, please contact us at: support@mediocre.se.
If we can’t resolve your issue, you can contact the relevant regulator or supervisory
authority in your country. For example, if you are based in the UK, you can get in touch
with the Information Commissioner’s Office: https://ico.org.uk/concerns.
2. YOUR PERSONAL DATA AND HOW WE USE IT
ENQUIRIES
PURPOSE – We process certain information about Users in order to: (i) review and respond to their
enquiries, complaints or questions about the Game; (ii) provide customer care services; and (iii) improve,
test and monitor the quality and delivery of the Game.
CATEGORIES OF PERSONAL DATA – We may collect the following information directly from Users when they
send any enquiries, complaints or questions to us: name, contact information (such as an email address) and
any other information that Users submit as part of their enquiries, complaints or questions.
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If Users do not provide us with this data, we will not be able to receive or respond to Users’ enquiries,
complaints or questions.
HOW WE USE IT – We process this personal data on the basis of our legitimate interests, being to: (i)
understand how Users use our Game; (ii) promote the success of our business; and (iii) provide responsive
customer care services. Such interests are not overridden by Users’ interests or fundamental rights and
freedoms.
RECIPIENTS – We may share your information with Freshworks Inc., when using Freshdesk to manage
enquiries, complaints or questions which we receive in relation to the Game.
HOW LONG WE KEEP THIS INFORMATION FOR – We keep this information for 30 days following the date on
which the relevant incident or issue is resolved.
ANALYTICS
Whilst Apple Inc. may collect information relating to how Users play our Game for financial reporting
purposes, we will only be able to access this information in aggregated and anonymised format. We do not
undertake any in-game analytics, or collect any other analytics data relating to Users.
3. STORAGE, TRANSFERS AND DISCLOSURE
Storage &
Transfers
We are based in Sweden, regularly collaborate with an international network of
partners and may from time-to-time use subcontractors based in other countries.
Where we transfer personal data internationally, we implement certain contractual
measures in order to safeguard such transfers, where required by applicable data
protection laws to do so. For more information, please contact us using the contact
details at the start of this notice.
Disclosure
Other than as set out above, we may disclose your personal data:
• Where required by law, government, competent authorities or the courts or to
establish, exercise or defend our legal rights, and for the purposes of preventing
crime and fraud. Legal basis: our legal basis for this processing is likely to be:
compliance with legal obligation or legitimate interests in: (i) obtaining advice in
relation to legal and similar proceedings; (ii) communicating with relevant third
parties in relation to legal and similar proceedings; and/or (iii) protecting and
defending ourselves from legal and similar proceedings.
• With members of our corporate group, suppliers and subcontractors, as necessary
for the purposes (and on the legal basis) set out in this notice.
• If involved in an investment, merger, acquisition, or sale of our organisation or
assets, personal data we hold may be shared on the basis of the legitimate
interests of us, our shareholders, customers and other parties to a transaction,
unless those interests are outweighed by prejudicial impacts upon you. Legal
basis: our legal basis for this processing is likely to be: our legitimate interests
pursued would typically include our interest (and that of our shareholders) in
negotiating and concluding the relevant transaction, and our interest (and that of
our users) in financing the business and ensuring the development and continuity
of our products and services.
